FAQs and Butcher's Club Subscription Details
How does the Butcher’s Club subscription work?
Using our Farmigo page, select the Butcher’s Club package that best serves your household needs and select an online payment method and billing frequency. Butcher’s Club packages are available for pickup on a weekly or biweekly (every 2 weeks) basis. You will receive a reminder email 48 hours in advance of your pickup date. All Butcher’s Club subscriptions are ongoing with automatic billing. Your subscription will automatically renew after each pickup. However, you can pause your subscription when needed through Farmigo and will not be charged again until after your next pickup.
How do I get my meat?
Subscriptions will be available at host locations during scheduled pickup windows. At your first pickup, you will receive an insulated reusable cooler bag. We encourage you to bring this bag with you each week when you pick up your meats. Your package of meat will contain fresh, vacuum-sealed cuts to be either cooked or transferred to your freezer within one week.
What if I get a cut I’m unfamiliar with?
Contact us via email at any time with questions about your meats. We are always happy to answer questions about unfamiliar cuts and offer cooking tips.
What if I prefer not to get a type of meat?
We cannot individually customize Butcher’s Club packages. However, if your household has dietary restrictions, please let us know via email and we will work with you to eliminate products that don’t fit your restrictions. If you prefer to build your own order, you can make a one-time order of à la carte items in our online store and pick them up during Butchers’ Club hours at specified locations.
What if I am going on vacation or don’t want my Butcher’s Club package for a period of time?
If you are going on vacation or need to skip a pickup, you may place your account on hold for as long as necessary through your Farmigo account. You must do this at least 1 week in advance of the next pickup.
What if I miss a Butcher’s Club pickup?
The Butcher’s Club program assumes a commitment from week to week on the part of its members. Subscription packages and web store orders are nonrefundable. Our host locations have limited cold storage and are unable to hold packages beyond the designated pickup window. Should you have an emergency, please contact us as soon as possible and we will arrange a late pick-up within 24 hours.
What else do I need to know?
We use a web-based software platform called Farmigo to manage the Butcher’s Club subscription program. When you sign up, a secure, online member profile is created with your account activity. You can view and change your subscription, edit credit card info, or put your pickups on hold just by signing in to your account.
We accept payments via credit card or electronic check. You can choose to pay for one or four distributions at a time, and all payments are set to automatically renew when your balance hits $0. We do not store any of your personal or financial information on our website. Our order site is run by Farmigo, and your information is stored securely by Authorize.net. For à la carte orders, members and non-members can make one-time purchases via our online store using the same payment methods.
We will communicate with you via automated Farmigo emails to remind you of a scheduled pickup or to inform you about changes or issues with your account. By becoming a subscriber of our Butcher’s Club, you agree to open and read all email communications from us.
If you'd like to cancel your subscription for any reason, please contact us at firstname.lastname@example.org. You must cancel your subscription at least 1 week in advance of the upcoming pickup if you do not want to be charged for that package.
Primal Supply guarantees the quality and freshness of the meat in your Butcher’s Club package, and we pride ourselves on sourcing the highest quality local meats and providing excellent customer service. If for any reason you are not happy with your meat, please contact us at email@example.com.
Your subscription to the Primal Supply Butcher’s Club reflects your commitment to our business and the local farmers and ranchers we support.